Product usage frequency for optimal results varies by product and skin type. Follow the instructions on the packaging or our website. Start slowly with new beauty products, especially those with active ingredients. Monitor your skin's response and adjust usage accordingly. For personalised guidance, consult a skin care professional or our customer support team.

The time it takes to see visible results from our products can vary based on individual skin concerns and product usage. Some may notice improvements in a few weeks, while others may take longer. Consistency is key, so continue using the products as directed to achieve the best skin care outcomes. 

Yes, you can use multiple beauty products together, including our Paula's Choice boosters. These specialised products with high concentrations of specific ingredients are designed to complement each other and easily layer with your other skin care items. Combining them in the right order can enhance your skin care routine and address various skin concerns effectively. For personalised guidance, reach out to our customer support team or a skin care professional.

While Paula's Choice products prioritise safety, individual skin sensitivities can vary. Perform a patch test before full application and follow product instructions to prevent potential side effects. Consult a skin care professional if adverse reactions occur, as everyone's skin is unique, and personalised guidance ensures a safe and effective skin care experience.

Yes, our skin care products have expiration dates, and you can easily check them on our website using our online expiry tracker. This feature applies to products bought from Paula's Choice Singapore and Paula's Choice Malaysia. To find the batch code necessary for checking the expiry date, look at the crimp of the tube or the bottom of the bottle. For customers in other countries, please contact your respective Paula's Choice customer support teams for this information.

Yes, we allow returns within 14 days for products causing skin issues or allergies and defective or incorrect items. Unopened items can be returned within 30 days. The process includes filling out a return form, mailing the items, and refunds in the form of online store credit. Some exceptions apply, like non-refundable shipping fees and non-returnable sale or promotional items. International customers are responsible for customs duties.

For all your product inquiries and support needs, don't hesitate to reach out to us via email. Our support channels are operational daily from 10.30 AM to 7.30 PM. Please allow us 1 to 2 working days to respond to your queries. We are also active on Instagram, send us a message on live chat or DM us. For general enquiries, connect with our Telegram bot for speedy recommendations.

Stay informed about our latest skin care product launches and exclusive promotional events as we enjoy surprising you with special gifts! Follow us on Facebook and Instagram or subscribe to our newsletter to stay updated. Additionally, Join the #PCFam as a member for exclusive rewards and gifts, and collect Paula's Choice Points to unlock fantastic benefits. Share the love with friends, give them a $10 coupon and earn referral 2500 points when they make a purchase.

Store your products in a cool, dry place, away from direct sunlight and heat. Keep containers tightly closed to prevent air exposure and potential oxidation. Follow any product-specific storage instructions for optimal efficacy and longevity.

Yes, our beauty products are formulated with safety in mind, we proudly offer a collection of pregnancy-safe products designed for use during pregnancy and nursing. However, it's essential to consider individual sensitivities and consult with a healthcare professional for personalised advice.

Yes, we offer international shipping to selected countries including Brunei and Hong Kong. Shipping fees vary based on your order value. Customers outside Singapore are responsible for duties, taxes, and fees. Ingredient restrictions may apply, so please check with your local customs office. If your package is confiscated, we cannot issue a refund. For other countries, you may order directly from your local Paula's Choice website.

To track your order, check your email for a shipping confirmation that includes a tracking number. Use this number to monitor your parcel's status on our website or through the provided link. International orders typically arrive within 3-10 working days, with additional processing time during peak seasons and potential delays due to customs inspections.

If you have allergies, sensitivities, or specific skin concerns, carefully check product labels for any ingredients that may not be suitable for your skin. Perform patch tests when trying new products and consult with a healthcare professional or dermatologist for personalised advice if you have concerns about specific ingredients.

To apply our products effectively, follow usage instructions, perform patch tests for new products, and maintain consistency in your skin care routine for optimal results.

Our products are suitable for both men and women. Skin care is not gender-specific, and our formulations are designed to address a wide range of skin concerns and types, making them equally effective for all individuals.

If you see no improvements in your skin after using Paula's Choice products, ensure proper usage and allow time for results. Consult a dermatologist or skin care professional for personalised advice if needed. Adjusting your routine or considering other factors like lifestyle and health may also be necessary for optimal results.