Once an order is marked as “Fulfilled”, this means that it has been successfully processed by the Team and will be ready for shipment soon. It is not a reflection of the parcel’s delivery status.

All orders on Paula’s Choice Singapore are vetted during processing for bulk orders and unauthorized reselling. Orders of such nature will be automatically canceled and we may provide notifications prior to cancellation but are not obligated to do so. These accounts will also be exempted from our Rewards Programme.

Bulk orders and unauthorized reselling are defined as:

1. An order is considered as bulk ordering when it contains more than three of the same products and/or repeated buying patterns per customer, which may represent more than normal personal usage. This applies to all our retail platforms including our website and online partner platforms (Shopee, Lazada and Zalora), and retail stores.
2. Any resale of Paula’s Choice product outside of an Authorized Retailer, International or Domestic, not approved by Paula’s Choice Singapore, is considered unauthorized reselling.

Paula’s Choice Singapore works hard to ensure adequate stock for all of our valued customers who shop with us. Bulk orders restrict our customers’ access to products by reducing available inventory and are sometimes directly connected with unauthorized reselling.

Our brand reputation is built on making sure that our products are effective and work to address many skin types and concerns. Our proprietary formulas are a very important part of our business. This is why we do not allow third-party resellers to distribute our products unless approved by Paula’s Choice Singapore.

If you wish to be our authorized retailers, please drop us an email at support@paulaschoice.sg and our team will assist you further.

We constantly monitor for locations that sell Paula’s Choice Skincare products outside of our Authorized Retailers. Rogue sellers not only risk selling our customers expired products or items that are not suited to that customer – but they also risk exposing our products to animal testing. Some countries have laws whereby the authorities can test products found for sale in shops, markets or online, on animals. It’s of the utmost importance to us that we don’t allow our products to enter these countries because of the risk that our products could be tested in this way, unknown by us.

Please note that all sales are final once an order has been placed. Cancellation and amendment of orders are not eligible once an order has been placed. 

We are also unable to accede to “change of mind” requests.

Before submitting your order, please carefully review all order details at checkout to confirm accuracy.

14-day Satisfaction Guarantee Return Policy

We stand behind every Paula’s Choice product we sell. If a full-sized product isn’t a great fit for your skin and is causing either irritation or allergic reactions, we’ll be happy to provide you with a full refund via online credit for merchandise returned within 14 days of your purchase date, and up till 30 days for unopened items. Shipping fees are non-refundable. Please note that exchanges and returns do not apply to all travels and samples, as these are trial-sized products meant to determine if they will be a good fit for your skin. 

Step 1: Be a member at PaulasChoice.sg
You are required to create an account in order to process any return.

Step 2: Fill up the Return Form
For Returns due to Allergies / Skin irritation:
Kindly fill in all required fields of the form. You are also required to include a photo verification of skin irritation or medical certification of your allergy. Return forms without the necessary information will not be processed. For successful returns/exchange requests, our customer support team will verify your submission and contact you within 3 working days before you may proceed to Step 3.

For Returns due to Defective / Incorrect items:
Kindly fill in the form, and select the appropriate reason for return before providing us with additional details of your order. Then, under the photo verification section, please provide a photo or video of damages/defects, or a picture of the package you received for incorrect orders. You are not required to fulfil Step 3 for these orders. 

FILL UP RETURN FORM HERE

Step 3: Mail items
All Return Forms will be reviewed upon submission and are subjected to approval. Upon a successful claim, you will be provided with an address to mail your return products to.

Please note that you are responsible for shipping costs (registered post with a valid tracking number) and the safe return of merchandise. We do not accept returns for online purchases via any physical outlets, and of opened products that are less than half full.

Step 4: Refunds credited in your PaulasChoice.sg account
Most returns are processed within 3 – 5 working days of receipt and might take up to 10 working days during festive or promotional seasons. You will receive an email confirmation once your return or exchange has been processed.

Note to International Customers
Customers with shipping addresses outside of Singapore are solely responsible for all duties, import taxes and brokerage fees. Please contact your local customs office for details on how charges will be applied in your area. If your package is confiscated by Customs, not collected from Customs or you refuse your package upon delivery and/or notification of these fees, Paula’s Choice Singapore is unable to issue a refund for your purchase or the original shipping cost.

Terms & Conditions
Paula’s Choice Singapore Returns policy does not apply to items which have been stated as non-exchangeable and non-refundable, items on sale, on promotions and obtained from any promotional events. Shipping fee is non-refundable. All refunds will only be issued via online store credit upon receipt of the returned item and are subjected to inspection. We do not accept returns for online purchases via any physical outlets, and of opened products that are less than half full

Paula’s Choice Singapore reserves the right to review, revoke and terminate any application, appeals and membership accounts should there be any violation of our terms and conditions. Misrepresentation or any conduct detrimental to the interests of Paula’s Choice Singapore, or fraud or attempted fraud, may subject members to membership revocation and will affect eligibility for further participation in the Paula’s Choice Rewards and Returns Program.

The product I want is out of stock. How can I purchase it?

We apologise for the unavailability, and we certainly understand how frustrating it can be when you’re unable to purchase your favourite products. Due to the popularity of our recent promotions, some of our best-loved products are currently unavailable. We’re working to get them back in stock as soon as possible and we would be happy to alert you when they’re ready for purchase.

Signing up for restock notifications is an easy process that only takes a few seconds. You can start by visiting the product page and clicking “Email me when available.” You’ll be prompted to enter your email address and may submit it by clicking the “Notify Me” button. This enrolls you to receive an automated email as soon as your desired products are back in stock.

Can I backorder products that are currently unavailable?

At this time, we are unable to place orders for products that aren’t immediately available. For this reason we do not offer back- or pre-orders for out of stock products.

What is the price difference shopping online and in the retail stores?

Prices on PaulasChoice.sg and in-store are the same and listed as SGD.

Can I get a VAT refund at the airport?

We do not charge VAT.

Currently, we accept Amex, Apple Pay, Grab Pay, Mastercard and Visa for local orders.

Currently, we accept Amex, Mastercard and Visa for international orders.
We do not accept Paypal for both local and international orders as we only ship to selected countries.

Please note that all Gift Cards expire after 2 months from the date of purchase, regardless of the send date. No extensions of the expiry date will be granted.

Gift Cards are valid only for purchases on our website, paulaschoice.sg and can be used for multiple transactions. Gift Card balances can be checked here.

Store credits from Gift Cards cannot be used to buy another Gift Card.

The purchase of Gift Cards does not qualify for receiving any free gifts. Only product purchases and Gift Card redemptions will be entitled to receiving gifts.

If you have any additional questions, please feel free to reach out to us. Our team is always available to assist you!

Paula’s Choice Singapore reserves the right to reject a sale that violates any of our terms and conditions, and those stated above.

We love surprising you with special gifts! Follow us on Facebook and Instagram or subscribe to our newsletter and stay updated on the latest product launches and special promotional events.

Why are Paula’s Choice Singapore’s promotions different from Paula’s Choice USA and Paula’s Choice Australia?

Paula’s Choice promotional campaigns launched in the USA / are not universal. All Paula’s Choice International Distributors run different campaigns that are localised to their markets and at Paula’s Choice Singapore, we strive for the same.

If you’re currently residing in Singapore, do ensure that you’re subscribed to our newsletters to receive updates on promotions that are applicable to your purchases.

To enjoy the exclusive Grab vouchers for additional savings, please refer to the following steps:

1. Ensure that your shopping cart has hit the minimum spend as stated in the terms and conditions on the banner of the promotion page.
2. Select GrabPay as your preferred payment method on our checkout page and click “Complete Order”.
3. You will be redirected to the Grab payment browser and prompted to key in your phone number.
4. You will receive an OTP to log in to your Grab account. After logging in, you may view your order details in the Grab browser.
5. Click on “Add Offer” to select the voucher and click “Use Now” to apply it to your order.
6. Please ensure that the voucher has been applied to the order and review the final payable amount (after deducting the voucher value) before making payment via GrabPay.
7. You will receive an order receipt from Paula’s Choice Singapore. Please note that this receipt does not reflect the additional discount from the exclusive Grab voucher. To view your final transaction amount, please refer to the Grab receipt as shown on the browser after payment.

Kindly note that the Grab voucher has to be applied prior to payment in the Grab browser to enjoy the additional savings. Payment must be made via GrabPay only. If the voucher is not applied on the GrabPay browser, there will be no further discount on the order and are unable to cancel the order, provide a new voucher or reimburse the voucher value in any form.

The transaction will only be on the Grab browser and not the Grab Mobile App.

The Grab voucher will be subjected to availability on the Grab browser under “Add Offer”.

Follow us on our Instagram and subscribe to our newsletter on our step-to-step guide too!

For further assistance on after-sales matters, kindly reach out to Grab Help Centre.

This policy outlines the guidelines for reviews on our platform to ensure that all reviews are fair, honest, and informative. Our goal is to provide our customers with the most accurate and helpful information about our products and services. Additionally, it is to prevent any fraudulent or inappropriate reviews from being posted on our platform.

Guidelines:

1. All reviews submitted by customers must be truthful, fair, and unbiased. Customers should only write reviews based on their own personal experiences and opinions.

2. Reviews should be relevant to the product or service being reviewed. Offensive or inappropriate content, such as hate speech, discriminatory language, or personal attacks, will not be tolerated.

3. Duplicate reviews will not be accepted and will not be eligible for any redemption of rewards points. Customers should only submit one review per product or service.

4. Reviews should be helpful to other customers. They should include details about the customer’s experience with the product or service, including any pros and cons, and suggestions for improvement.

5. Customers can earn up to 1500 review points per month. Each review gives you 500 points, therefore you will be credited for a maximum of three reviews posted in a month.

6.Our platform reserves the right to reject or remove any reviews that violate these guidelines.

At Paula’s Choice, we believe that honest and informative reviews are essential to our customers’ experience on our platform. By following these guidelines, we can ensure that our reviews are fair, unbiased, and helpful, and provide valuable feedback to other customers. We encourage our customers to share their experiences and provide feedback on our products and services, and we will continue to review and improve our policies and guidelines to ensure the best possible experience for our customers.

As a Member of our site, you are entitled to our Paula’s Choice Rewards which are rewards points that may be redeemed for loyalty coupons to offset your next purchase!

Find out the ways to earn and use your rewards below!

Membership is free and has exclusive benefits. For new members, receive 1,250 Rewards Points automatically upon signing up for a new account.

Not a Member? Sign up now!

Receive rewards points on all Paula’s Choice products at PaulasChoice.sg.

Earn 20 Rewards Points for every S$1 spent. Points will be accumulated automatically into your account when an order has been processed.

Spend a min. S$10 to enjoy free local shipping for your order.

Enjoy our products from your purchase? Leave us a review and earn 500 points for each product and up to 1,500 points a month.

Like our Facebook page and follow us on Instagram via your store account to earn 625 points each! Start the process by clicking on our Paula’s Choice Rewards launcher to receive the rewards.

Over here at Paula’s Choice Singapore, we celebrate your birthday with 3,750 points credited to your account on your birth date! 

Please input your birth date at least 30 days before the actual day. Points will be credited automatically to your member’s account on your birthday.

Receive reward points when you refer a friend in 3 easy steps:

1. Log in to your account
2. Share your personalized link with your friend

3. Your friend will receive a $10 off loyalty coupon code for the first order (min. purchase of S$20, valid for six months upon redemption) and you will receive 2,500 Reward Points once the order has been shipped out.

The more friends you refer, the more reward points you get. The referral is only valid when the referred customer has a unique home address and a different name from the referring customer. The referred customer may not refer the referring customer thereafter.

Points will not be awarded to cloned accounts, fake signups and memberships will be removed in these instances.

Paula’s Choice Singapore reserves the right to rescind, remove or disable any points, reverse transactions and exclude accounts from our Rewards program at any point in time if we find any behavior of abuse (eg. cloning of accounts / false signups / fake reviews). We might send notifications of exclusions and canceled orders out of goodwill, but are not obligated or required to do so.

Loyalty coupons can be used in conjunction with other sales, promotions and gifts unless specified. It is not exchangeable for cash. Only one coupon may be used with each order.

Note: Rewards points are not redeemable from any of our retail partners and will only be redeemable from purchases made on our official Singapore website.

Redeem your Paula’s Choice Reward Points for loyalty coupons to offset your purchase at PaulasChoice.sg.

When you are ready to use your Reward Points, simply go to the bottom right hand of any page and click on Paula’s Choice Rewards to access our Reward Points Program.

On your phone, click on the star icon at the bottom right hand of the page.

Once opening up Paula’s Choice Rewards, sign in to your account. You may view your points, ways to earn and redeem points, and redeemed rewards if any!

You may redeem for loyalty coupons available at $5, $10, $15, and $25.

You may view your loyalty coupons here and they will be emailed to you upon redemption too. Loyalty coupons can be used in conjunction with other sales, promotions and gifts unless specified. It is not exchangeable for cash. Only one coupon may be used with each order.

When you are ready to use your loyalty coupon, simply apply it at checkout.

You’re all set! Please feel free to reach out to us via our Live Chat on our website if you have any questions.